Accessibility Statement

Accessibility Statement

Last updated: February 2026

Vallie Insurance is committed to ensuring that our website is accessible to all visitors, including those with disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level.

Our Commitment

We believe that everyone deserves equal access to information about our insurance products and services. We actively work to ensure that our website is usable by people who rely on assistive technologies, including screen readers, voice recognition software, and keyboard-only navigation.

Accessibility Features

  • Semantic HTML — Page structure uses proper heading hierarchy and semantic elements to aid navigation with screen readers.
  • Alt text — Meaningful images on the site include descriptive alternative text.
  • Keyboard navigation — Interactive elements including navigation menus, forms, and links can be accessed and operated using a keyboard alone.
  • Color contrast — Text and background color combinations meet WCAG AA contrast ratio requirements for readability.
  • Responsive design — The site is designed to function on a wide range of devices and screen sizes, including mobile devices.
  • Descriptive link text — Links are written with descriptive text so users understand where each link leads.
  • Form labels — Form fields include visible labels and descriptive instructions to ensure usability for all visitors.
  • Skip navigation — A skip-to-content link is available at the top of each page for keyboard and screen reader users.

Known Limitations

While we work diligently to maintain an accessible website, some content may not yet fully conform to WCAG 2.1 AA standards. Content on third-party websites — such as carrier portals at erieinsurance.com and progressive.com — is outside our control and governed by their own accessibility policies.

Alternate Access to Information

If you encounter an accessibility barrier on our website or if any part of the site is difficult or impossible to use, please contact us. We will work to provide the information or service you need through an alternate method and will take steps to correct accessibility issues on the site.

Contact Us

To report an accessibility issue or request content in an alternate format, please contact us:

Vallie Insurance
822 Tusculum Blvd
Greeneville, TN 37745
Phone: (423) 636-3743
Cell: (423) 972-5689

We aim to respond to accessibility inquiries within two business days.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and update our practices as standards evolve. We welcome feedback from users with disabilities — your input helps us make our site better for everyone.